Thank you all for your continued patronage. Due to rising temperatures, shipping and labor costs we have decided to halt our shipping services. All shipping services will resume from October 1 through January 31. If you have any questions or concerns, please contact us at firstname.lastname@example.org. Thank you for your understanding.
You will receive an automated email from us to confirm that your order has been submitted successfully. You will receive an additional email from our shipping provider when your order has shipped.
You can email us at email@example.com with general questions, special requests, or changes to a future order, such as adding items, deleting items, or changing the shipping date. Please include your name, the order number, and the date the order was placed in any correspondence with us.
Last shipping date is Tuesday 11/21/17, meaning any orders received after 10 am CST on Monday 11/20/17 will not ship until Monday, November 27th.
CHRISTMAS / NEW YEAR'S
Last shipping date is Thursday 12/21/17, meaning any orders received after 10 am CST on Wednesday 12/20/17 will not ship until Wednesday, January 3rd, 2018.
Should it become necessary to cancel an order, contact us at 855-KOLACHE immediately. WE DO NOT ACCEPT CANCELLATIONS VIA EMAIL. Please have the name on the order, the order number, and the date the order was placed available when requesting a cancellation.
To avoid charges, the order must be cancelled before 12:00 p.m. CST on the business day prior to its scheduled ship date. If the scheduled ship date is a Monday, the order must be cancelled prior to 12:00 p.m. CST on the previous Friday.
You will not be charged to cancel an order that has not been sent to our kitchen for preparation. Once an order has been baked off, charges up to the full amount of the order may apply.
We cannot guarantee packages will arrive on time due to bad weather. We highly recommend delaying your package arrival if flooding or heavy winter storms are expected in your area.
We only ship Mon.-Thur., and require 24 hours advance notice. Orders must be received before 12:00PM CST for shipment the following day. Example: We receive your order at 11:30AM CST on Monday. The package will ship on Tuesday and should arrive at destination on Wednesday.
We will make every effort in our partnership with UPS to make sure that your package is delivered in a timely and safe manner; however, we cannot take responsibility in the event a package is not picked up or stolen. When sending a gift package, we suggest making the recipient aware a perishable item is on its way.
Orders received after 12:00PM CST on Thursday will not ship until the following Monday. Orders received after 12:00PM CST on Friday will not ship until the following Tuesday.
All packages are shipped for overnight delivery. Note that overnight delivery to remote destinations may take two days to arrive.
We observe all major holidays. Please be aware of this when placing your order, as it could affect your package arrival.
If you have questions about your order or transit times please call us directly at 281-829-6188 x100, or toll free at 855-KOLACHE.
Kolache Factory products are shipped only within the contiguous United States, and cannot be delivered to P.O. Boxes or A.P.O. and F.P.O. addresses.